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Shipping & Returns

Last updated April 2026

Shipping

Processing Time

Orders are processed within 1–3 business days. During peak seasons or sale events, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Times

RegionStandardExpress
United States5–8 business days2–3 business days
Canada7–12 business days4–5 business days
Europe10–15 business days5–7 business days
Rest of World14–21 business days7–10 business days

Shipping Rates

  • ·Free standard shipping on US orders over $75
  • ·Standard US shipping: $7.99
  • ·Express US shipping: $19.99
  • ·International shipping calculated at checkout

Important Notes

  • ·Fragile and oversized items may require special shipping arrangements
  • ·International customers are responsible for customs duties and import taxes
  • ·We are not responsible for delays caused by customs clearance
  • ·PO Boxes are not accepted for express shipping

Returns & Exchanges

Return Window

We accept returns within 14 days of delivery for most items. Items must be in their original, unused condition with all packaging intact.

Made-to-Order & Auction Items

Made-to-order pieces and auction items are made or won for you alone, so they can't be returned — unless they arrive damaged. If that happens, contact us within 14 days of delivery with photos of the item and the packaging and we'll put it right.

Return shipping is the customer's responsibility. You may use any carrier of your choice, but we recommend a tracked service — we cannot process a refund for a package we do not receive. Original shipping charges are non-refundable.

How to Return

  1. 1Log in to your account and navigate to My Orders
  2. 2Select the order and click "Request Return"
  3. 3Choose the items you wish to return and provide a reason
  4. 4Once approved, you'll receive the return address by email within 24 hours
  5. 5Pack the item securely and ship it back using a tracked carrier (return shipping paid by you)
  6. 6Refund for the item price will be processed within 5–7 business days of our receipt

Non-Returnable Items

  • ·Custom or personalized orders
  • ·Digital downloads
  • ·Auction lots once bidding has closed
  • ·Items marked "Final Sale"
  • ·Items damaged due to customer misuse

Questions about a return? Email us at support@azivaa.com and we'll respond within 1 business day.